Thanks to innovation, Americans can hail a ride, order groceries and even buy a car without getting off of their couches. Yet when it comes to arguably their most important purchase—healthcare—capitalism keeps coming up short. It certainly isn’t for lack of opportunity as the U.S. has the world’s largest economy and devotes a larger share of it to medical services than any developed nation.
Amazon.com’s repeated failure to disrupt the industry underscores just how hard it is to make meaningful change. The flops include a much-hyped partnership with Berkshire Hathaway and JPMorgan Chase and a separate in-house telehealth business, known as Amazon Care.
